Cancellations

At Alleviate Therapy we aim to provide the best possible service in order to do this we need your cooperation. Please take a moment to read our policies in regards to cancelling, rescheduling or missed appointments.

Late Policy

We have set times so clients can chose which time best suits their personal schedule. When you make an appointment you have chosen to pay for that specific time period. If you arrive late to your appointment you have already used part of the set time so full payment is still required. If you are half an hour late, you are still required to pay for the specific time period you chose to take off the booking system. If you fail to turn up to your appointment, you are still required to pay for the time period you selected. To help clients remember their appointments we send out an email reminder and a text alert.

Cancellation Policy

Alleviate Therapy requires 24 business hours notice for cancellations and reschedules. If you cancel 24 business hours prior to your appointment a full refund will be issued. If you cancel 12 business hours prior to your appointment you will receive a 50% refund. However, if we can fill the appointment time within 12 business hours you will receive a full refund.

Same Day Cancellation Policy

When you make an appointment you have taken that specific time period off the booking page the appointment is no longer seen to others. Therefore, you are required to pay for that specific time chosen. If you cancel an appointment on the same day you make  it you are required to make full payment for the specific time period you have chosen. If we can fill that specific time period you will receive a full refund.

Voucher Policy

Alleviate Therapy requires 24 business hours notice for cancellations and reschedules If you cancel 24 business hours prior to your appointment we will reschedule your appointment so you can redeem your voucher.  If you cancel 12 business hours prior to your appointment your voucher will be redeemed. If we can replace your appointment we will reschedule your appointment so you can redeem your voucher.

Voucher Same Day Cancellation Policy

When you make an appointment you have taken that specific time period off the booking system. Therefore, you are required to pay for that specific time. If you cancel the appointment on the same day you make it, your voucher will be redeemed. If we can fill that specific time period, your voucher will remain unredeemed so you can make another appointment.

Refunds

A refund is processed the same day the cancellation is made. Processing time generally takes 3 to 5 working days to appear on your bank statement. Refunds are returned to the bank card used to make payment to Alleviate Therapy Ltd.

©2019 by Alleviate Therapy. 124 Willis Street, St George Hotel, TeAro, Wellington 6011 info@alleviatetherapy.co.nz